Privacy Policy
Welcome to AT Property Maintenance (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you how we look after your personal data when you visit our website https://atpropertymaintenance.co.uk/ (the “Website”), and tell you about your privacy rights and how the law protects you.
1. Important information and who we are
Purpose of this Privacy Policy:
This policy aims to give you information on how we collect and use your personal data through your use of the Website, including any data you may provide when you sign up to our newsletter, request a quote, or contact us.
Controller:
AT Property Maintenance
[Insert registered address]
If you have any questions about this Privacy Policy, please contact us at: [insert email address].
2. The data we may collect from you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: first name, last name, title.
Contact Data: email address, telephone number, postal address.
Technical Data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: information about how you use our Website, products and services.
Marketing & Communications Data: your preferences in receiving marketing from us and our third parties, and your communication preferences.
3. How is your personal data collected?
We use different methods to collect data from and about you including via:
Direct interactions: you may give us your Identity, Contact and Marketing & Communications Data by filling in forms or by corresponding with us (for example, by email or telephone) when you request a quote or ask for further services.
Automated technologies or interactions: as you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources: we may receive Technical Data about you from analytics providers and search information providers.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To register you as a new customer.
To manage our contract with you (for example: to manage payments, fees, charges and collections).
To respond to your request for services / quote.
To enable you to partake in a prize draw, competition or complete a survey (if applicable).
To send you marketing communications about our services (if you have consented to this).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To comply with a legal or regulatory obligation.
5. Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:
You will receive marketing from us only if you have requested information from us and you have not opted out, or you have given us your consent.
You can ask us to stop sending you marketing messages at any time by contacting us at [insert email address] or clicking the “unsubscribe” link in any marketing message.
6. Cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve it.
You can find more details in our Cookie Policy [insert link] or the relevant section below.
7. Disclosures of your personal data
We may share your personal data with external third parties including service providers who provide IT and system administration services and professional advisers (lawyers, accountants). We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We may also need to share your personal data to comply with a legal or regulatory obligation.
8. International transfers
Our servers and third-party service providers are located in the UK. We do not transfer your personal data outside the UK or the European Economic Area (EEA) unless we notify you and put in place legally approved safeguards.
9. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
10. Data retention
How long we keep your personal data will depend on the type of data and the purpose for which we collected it.
In principle:
We will keep your basic personal data (Identity, Contact, Usage, Technical) for as long as you are a customer or have an active account with us.
We may retain data after you cease being a customer to comply with legal obligations (for example, keeping records for tax purposes) or in case of any claims.
We securely delete or anonymise personal data when it is no longer needed.
11. Your legal rights
Under certain circumstances, you have rights under data protection law in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request transfer of your personal data to another party.
Withdraw consent (where we are relying on consent).
If you wish to exercise any of these rights, please contact us at [insert email address]. We will respond within the time required by law.
12. Changes to this policy
We may update this Privacy Policy from time to time. You will be notified via our Website of any changes, and the “Last updated” date will be amended accordingly.